Hard on components? Buy the nice stuff from the old U.S. of A.
Today I received a brand new, FREE Thomson post in the mail, to replace this one:
where the anodization started to flake off. The post is just one item in the long list of parts I've trashed and had replaced free or at substantial discounts with minimal hassle by respectable U.S. bike manufacturers (Stan's, Thomson, WTB, SRAM/Avid/Truvativ, Specialized, Santa Cruz, Fox) who seem to enjoy my business and would like to keep it. This is a sharp contrast to my foreign friends, Shimano, Tune, Time, and RaceFace who have all either given me a hard time (no pun intented), ignored my emails or told me to stick it altogether. Of this group RaceFace finally came through after a week of harassment by the buyer from the largest shop in New England, and Time did send me something back, though it wasn't what I broke and it came with a rather disparaging letter:
"...if you have worn out these pedals to this point in about a years time, then in all honesty, you should consider sticking with our pedals that uses an aluminum body or a different brand of pedals that use a metal body..."
...or you could make pedals that don't suck.
Tune sent me a great one after I broke their crappy headset:
"Hi, You can still use that plastic ring, it dont looks so bad! If not, tell me again, and i will look what i can do!
To which I responded something along the lines of "Are you SERIOUS??" And got the reply:
"Hello, pleace contakt fairwheelbikes, they can help you. when we send you a new ring it is very expensive. pleace try this first. when we send it direkt , it costs 20 € . you have to pay first.
...and so it continues. At least the people at Fairwheel Bikes are nice, though they're expecting a 4-6 week lead time to get the thing if they can't dig one out of the back, which they're working on, or so they say. No hurry though, Mr. King will be taking your starting spot henceforth.