tag:blogger.com,1999:blog-8922603303635470029.post2253033713938580671..comments2023-06-25T04:21:43.376-04:00Comments on Pedal and Wrench: Buy good (American) stuff, it pays.Anonymoushttp://www.blogger.com/profile/02365851588737326710noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-8922603303635470029.post-10509183643218590412009-05-13T09:37:00.000-04:002009-05-13T09:37:00.000-04:00Haha. Old vs. new world, hmm. Actually, to my know...Haha. Old vs. new world, hmm. Actually, to my knowledge, Tune has a bit of a notorious reputation when it comes to replacement of parts; in particular with respect to how fast they can or want to replace it. I have not had any problems with them so far, but then again if I did as much hardcore riding as you do I would probably not use Tune, for it is too expensive to replace parts. They are, by and large, great for XC racing, but not for daily use and abuse; even though most parts should, in theory, should also survive a number of years of good usage. <br /><br />Overall, there is indeed a big difference between the customer service culture in the US and Europe. While I tend to prefer the US service, I am actually not sure if some of it makes sense from a business point of view, eg when one has lifetime warranty on some LL Bean boots and can always send them in for replacement or one's money back. I guess it works for some companies and products to create high degrees of customer loyalty but ultimately you also have to draw a line of what you are happy to replace and what not; otherwise the company will not last very long. I am not suggesting that your claims were unwarranted, but I would rather prefer a product that is well engineered and lasts for a number of years than a shitty product that has fantastic customer service but needs to replaced all the time. I guess the best combination would be both a great product and great customer service. Maybe Mr King fits this bill. Ultimately, though, I do not understand why you have not been hired as a test rider yet…:) Next time you write to Tune (if ever) include a note that you would be keen and highly qualified!!!<br /><br />-TMBAnonymousnoreply@blogger.com